Frontiers Friday #27. Caring for the People in Organisations
Frontiers of Psychotherapist Development
Frontiers Friday #27. Caring for People in Organisations
For better or for worse, the workplace is our second home.
Given the amount of time we spend at work and the emotional labor involved, it would be prudent to think carefully on how we design environments of care as we care for others.
From My Desk: How Do We Tell If a System is Sick? (Full Circles blog site).
How do you tell if an organisation is sick?
It treats the people who delivers the service solely as a means as to an end.
It fails to notice that those who give care, also needs to be part of a community of care. (click here for more).
Read: Culture Code by Daniel Coyle
I love Daniel Coyle's books. His last book Culture Code about organisational culture is brilliant.
"Culture: from the latin cultus, which means care."
Here's an excerpt about a company, Wipro who was trying to solve hiring issues:
'Instead of just telling them about the company, they also asked the employees about themselves. Simple questions: “What happens on your best day? What happens on your worst day?” They asked them, “If we were on this desert island and everyone was trying to survive, what special skills would you bring to that survival?”'
"...Seven months later, they found out it had a massive impact: 270% improvement in retention. Why? Because of the signal that was sent in one hour. Safety gets delivered in small [moments] that send a signal of, “We are connected. I care about you. I’m listening. I’m curious about who you are.” Sending that small signal at the right time can make a massive difference in how connected your people feel.”
Web-Read: How Performance Reviews Can Kill Your Culture
I'm a big fan of Shane Parrish's Farham Street blogs. Here's one of them.
In my past life working in a large institute, I've spoken up against blindly "valuing what we measure" instead of taking the time to "measure what is of value."
There is a huge cost of measuring meaningless things, and comparing against others.
When we are in "comparing" mode, we aren't able to learn. We tip into "performing" mode and not really "learning". (This is a theme emphasised in our Deep Learner workshops).
Here are excerpts from this blog:
“What matters is not what we do compared to what someone else does, it’s what we do compared to what we’re capable of doing. Both as individuals and in organizations, we need to pay attention to this gap—the gap between where we are right now and what we’re capable of.”
“If you must grade performances, do it against the past. Is she learning? Is he improving? How can we increase the rate of progress and development? Empower people to help and learn from each other. The range of skills in an organization is often an untapped resource.”
See also a past Frontiers blog: Measure Growth, Not Competence.
Listen: WorkLife with Adam Grant - The Office Without A**holes
How do you deal with jerks at work? And is it possible to eliminate them altogether?
Key grafs:
- Working with an asshole makes you dumber.
- A study in Israel found that a demanding teacher lowered the diagnosis accuracy by 15%.
Words Worth Contemplating:
“Nature does not hurry, yet everything is accomplished.” ~Lao Tzu.
Reflection:
Where are the places that I feel the safest and appreciated?
What comes out from me being in these safe and growth promoting places?
Deliberate Practice Web-Based Workshop
One of the things we've created the last few months that we are most proud of is this wicked Deliberate Practice web-based workshop.
We completed the journey with the first batch, plus 2 closed-group live webinars to bring the community together. We are so proud of the 40 participants from all over.
We continue to root for you.
Now...The doors are open to register for the 2nd Cohort of the Deliberate Practice Web-Based Workshop!!!
Starting from March 15, 20201, Scott Miller and I will take you on a guided 3-month journey by using deliberate practice to improve your work.
It's a life-time access to the content (one-off payment, not a subscription-based).
To find out more and enroll, pls go to this link.
Space is limited to 40.
Don't forget to use the exclusive 15% discount code at the checkout: BETTERRESULTSTEAM
Oh, and if you bought the Better Results book already and are keen to join the web-based workshop, drop us an email with your receipt and we will
.give another $50 off, on top of the 15% discount.
ABOUT ONE MORE WEEK TO TAKE-OFF!!
BIG WELCOME TO NEW SUBSCRIBERS WHO WANT TO BE AT THEIR FRONTIER!
If you've just joined us, I'm glad you can join us at the "bleeding edge." Feel free to check out the back catalogue of Frontiers of Psychotherapists Development (FPD).
And if you want to see past newsletters, click here.
In case you missed it, see the last newsletter on .
If you want more musings, my other blog is Full Circles: Reflections on Living